Terms & Conditions

Orders
All orders must be confirmed in writing. Purchase orders must have an order number clearly shown. Verbal orders or instructions will not be accepted.

Ownership
Ownership title of any of our promotional products remains with Green Promotions Pty Ltd until payment has been made in full into our account or cheques cleared.

Trading Terms
We accept Visa, Cheque, or Direct Deposit. Visa payments incur a 1.5% merchant fee on all charges.

New Accounts
For new orders, payment is required on your first three orders prior to production commencing. Following this, if you require a credit account, please complete a application and this will be assessed, including credit checks, and granted at our discretion. Failure to meet the credit terms granted will result in your account being placed on hold and future orders will required prepayment.

Fulfillment
Supply of 2% above or below quantities ordered is acceptable as full shipment and billed accordingly.

Shipping
Unless advised otherwise by you, we will ship your your order to your desired destination in the most economical way possible given your specified date and production limitations. Based on the information your have provided, your shipping destination and any freight costs will be specified on the Order Confirmation for approval prior to production.

Please note:
We cannot be held responsible for goods lost or delayed by common carrier, international or Australian Customs departments or by ‘acts of God’.
Insurance is available on request. If insurance is not requested, shipment is at the receiver’s risk. Alternatively, we can book on your courier account.

Order Cancellation 
Once your Order Confirmation has been approved via email and any required deposits or prepayments received, production is considered to have commenced. If you cancel an order after approval and payment(s), cancellation fees and charges may apply. Fees and charges may vary from order to order and will depend on the product type, lead time, and the production processes involved and the status of the job at the time of cancellation. Typically, the costs involved include artwork creation costs, equipment set up costs, and restocking fees, but may include full payment if products have already been decorated. 

Artwork Fees
If artwork is not supplied in correct format, artwork charges may apply and we will advise you of this prior to commencing your order.

Claims or Returns
Claims or returns must be submitted in writing or via email and made within 14 days of receiving the goods. We will only assess claims or returns where there is a fault in the product supplied, or an error in the branding. Faulty goods will need to be returned to us for inspection. A refund or replacement of stock will be issued at our discretion once the goods have been checked.

Colours
The colours of the merchandise pictured on this website are only indicative. If exact colour matching is required please request a sample.

Communication
Our experience has shown that good communication is key to ensuring we understand your requirements and meet your expectations. We will endeavour to ensure good communication with you at all times. Equally, if you have any queries or concerns, please do not hesitate to contact us.

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